Terms of Service

1. Service Scope & Identity Verification

Services Provided: No Errors provides remote technical support, troubleshooting, and IT consulting services via video conferencing (Zoom) and remote desktop tools.

Identity Verification: To prevent fraud and ensure the safety of our remote connection, we may require you to verify your identity via a secure third-party provider (Stripe Identity). This may involve submitting a government ID and a live selfie. We reserve the right to refuse service to anyone who declines this verification request.

Regulatory Compliance: Our services are not HIPAA (Health), FISMA (Federal), or GLBA (Financial) compliant. You agree not to request assistance with systems containing regulated sensitive data.

2. User Representations

By using our services, you represent and warrant that:

• You are at least 18 years of age.
• You are the owner of the device/network we are servicing, or you have explicit authorization from the owner to grant us access.
• You will not use our services for any illegal purpose, including "hacking" third-party accounts or bypassing security controls you do not own.

3. Billing & Payment

Payment Methods: We accept credit cards via Stripe, as well as Venmo and Zelle upon request. Payment is generally due upon booking.

The "15-Minute" Credit Rule: Our sessions are billed in 1-hour blocks. If your issue is resolved quickly, we do not issue partial cash refunds. Instead, we issue Service Credits based on the following logic:

• Remaining time is calculated and rounded down to the nearest 15-minute interval.
• Example: If a session lasts 35 minutes, 25 minutes remain. This rounds down to one 15-minute credit block.
• Expiration: Service Credits expire 30 days after the date of issue. They have no cash value and cannot be transferred.

4. Refund & Cancellation Policy

A. Cancellation by Client

• 24+ Hours Notice: Full refund.
• Less than 24 Hours Notice: 50% refund. The remaining 50% is retained as a cancellation fee.
• No Show: If you do not join the Zoom session within 15 minutes of the start time, the session is forfeited. No refund will be issued.

B. "Unfixable" Issues

We operate on a professional "Best Effort" basis.

• The 15-Minute Diagnostic: If we determine within the first 15 minutes that your issue cannot be fixed remotely (e.g., physical hardware failure), we will end the session and issue a full refund.
• Post-Diagnostic: If we proceed past 15 minutes and expend labor attempting to fix a complex issue, but are ultimately unsuccessful due to factors outside our control (e.g., software bugs, ISP outages, Operating System corruption), the labor fee is non-refundable.

C. Right to Refuse

We reserve the right to refuse service or terminate a session at any time. In cases of fraud or abuse, no refund will be issued, otherwise refunds may be issued but are at our discretion.

5. Subscriptions

For ongoing support plans, billing occurs monthly. You authorize us to charge your payment method automatically. You may cancel at any time via email; cancellation takes effect at the end of the current billing cycle. No prorated refunds are issued for partial months.

6. Remote Access Authorization

You hereby grant No Errors permission to view your screen and/or control your mouse and keyboard for the purpose of troubleshooting. You understand that you may disconnect this access at any time by ending the Zoom session. You agree to remain present at your computer for the duration of the session.

7. Prohibited Activities

You agree not to:

• Harass, threaten, or use abusive language toward the technician.
• Solicit the technician to perform illegal acts (e.g., "crack this password").
• Record the session without mutual consent.

8. Intellectual Property

All content provided by No Errors during the provision of services, including documentation, configuration files, and deliverables, remains the intellectual property of the respective owner. You retain ownership of your data; we retain ownership of our pre-existing tools, scripts, and training materials. Where new deliverables are created specifically for you, ownership will be governed by written agreement.

9. Third-Party Tools

We may use third-party software and services (for example, Zoom, Stripe, remote desktop tools) to deliver services. Use of those services is subject to their terms and privacy policies. We are not responsible for third-party services or their availability.

10. Disclaimer of Warranties

11. Limitation of Liability

12. Indemnification

You agree to defend, indemnify, and hold us harmless from any loss, damage, liability, or legal fees arising out of your use of the Services, your breach of these Terms, or your violation of the rights of any third party.

13. Dispute Resolution (Binding Arbitration)

Informal Resolution: In the event of a dispute, both parties agree to attempt to resolve the issue informally for at least thirty (30) days before initiating legal action.

Binding Arbitration: If informal resolution fails, the dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in Waltham, Massachusetts. You expressly waive your right to a trial by jury or to participate in a class-action lawsuit.

14. Acknowledgment of Mutual Good Faith

Both Client and Company agree to operate under the assumption that the other is acting in good faith. You agree not to levy baseless public claims of harm or disparage the professional reputation of Isaac Birkental without first seeking restitution through the mechanisms outlined in this agreement.

15. Contact Information

If you have questions regarding these Terms, please contact us:

Isaac Birkental (No Errors)
415 South Street MB#0951, Waltham, MA 02453
Email: help@noerrors.org

16. Identity Verification Policy

Effective Date: December 29, 2025

Purpose of Identity Verification

noerrors.org performs identity verification to:

• prevent fraud and unauthorized access
• comply with payment processor and legal requirements
• protect our clients, systems, and personnel
• ensure accountability when providing remote IT services

Identity verification is required before certain services are provided.

Verification Provider

We use Stripe Identity (Stripe, Inc.) to conduct identity verification. During this process, Stripe may collect government-issued identification, photographs or selfies for identity matching, and related verification metadata. Stripe processes this data according to its privacy and security standards.

Access to Verification Data

Authorized noerrors.org personnel may access identity verification images and related information within the Stripe dashboard solely for the purposes of confirming verification status, fraud prevention, and compliance or security review. We do not download, copy, sell, or use identity data for marketing or unrelated purposes.

Access is limited to authorized personnel, restricted to a need-to-know basis, and governed by internal access control and confidentiality policies.

Data Storage & Retention

Identity verification data is stored and retained by Stripe according to Stripe’s retention settings and legal obligations. noerrors.org does not store copies of identity documents on its own servers and retains access only as long as necessary for compliance and service eligibility. We will request deletion or anonymization when retention is no longer required, where permitted by law.

Client Consent

By proceeding with identity verification, you acknowledge and consent to the collection and processing of identity data by Stripe, limited access to verification materials by authorized noerrors.org personnel, and the use of verification results to determine eligibility for services. If you do not consent, certain services may not be available.

Security Safeguards

We implement administrative and technical safeguards including restricted dashboard access, staff confidentiality obligations, secure account controls, and a prohibition on local storage or external sharing of ID data.

Your Rights

Depending on your jurisdiction, you may have the right to request access to personal data, request correction or deletion (subject to legal requirements), and receive information about data handling practices. Requests can be submitted to: help@noerrors.org

Policy Updates

This policy may be updated to reflect legal, technical, or operational changes. Updates will be posted on this page with a revised effective date.

Contact

If you have questions about identity verification or data handling, contact: noerrors.org — Email: help@noerrors.org

17. Privacy Policy Agreement

By using No Errors services or booking a session, you agree to the terms of our Privacy Policy. The Privacy Policy describes how we collect, use, disclose, and protect personal information, including identity verification data processed via Stripe Identity and payment information processed via Stripe.

Data We Collect

We may collect personal identifiers (name, email), verification materials (ID images, selfies), payment information (via Stripe), device and connection metadata, and support logs necessary to provide services.

How We Use & Share Data

We use personal data to provide services, process payments, prevent fraud, and comply with legal obligations. We share data with third-party processors (for example, Stripe, Zoom, Calendly) only as necessary to deliver services and under written agreements that require appropriate security safeguards. For more detail see our Privacy Policy.

Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data. To submit a request, contact us at help@noerrors.org. We will respond in accordance with legal requirements.

Consent

By proceeding with a booking, verification, or payment, you consent to the collection and processing of your personal data as described in our Privacy Policy.